![]() citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.Must maintain the ability to wear prescribed uniforms.Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.Must be able to obtain a SIDA badge and meet all local airport requirements.Must be able to communicate information and instructions verbally or via radio equipment.Must possess good written and oral skills.Must be able to effectively communicate verbally by telephone, face to face and on public address systems.Must be able to perform all job functions within a limited space.Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement.Must work under tight time constraints to accomplish quick turns of aircraft.Must be aware of hazardous situations and be able to handle emergencies as needed.Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period.Ability to work well with others as part of a team, meet the public, and work under stressful situations.Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.Southwest Airlines is an Equal Opportunity Employer May perform other job duties as directed by Employee's Leaders.Must be able to meet any physical ability requirements listed on this description.Duties may vary due to the size and organization of the station.Writes irregularity and complaint reports as required.Completes forms and reports as required by the Company.Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal.Resolves such problems quickly and within guidelines established by the Company Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner.Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.Works in a cooperative spirit to ensure the success of our Company.Provides friendly service to and maintains positive relationships with all internal and external Customers.Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Southwest will provide a stable work environment with equal opportunity for learning and personal growth.Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.Opportunity to buy Southwest Airlines common stock at a 10% discount. ![]()
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